Lucy Quist
- Role
- Founder, Bold New Normal
- Organisation
- The Bold New Normal
- Leadership
- Founder
About
Founder of The Bold New Normal, author of the book of the same name, and Managing Director & Head of Transformation, Global Transaction Banking at Barclays. Former CEO of Airtel Ghana — the first Ghanaian woman to head a multinational telecommunications company.
Biography
Lucy Quist is the Founder of The Bold New Normal, author of the book The Bold New Normal, convener of its annual conference and host of The Bold New Normal Podcast. Through TBNN, she champions a vision of sustainable prosperity and transformation in Africa. She is Managing Director and Head of Transformation for Global Transaction Banking at Barclays — an accomplished strategic business leader with extensive experience across financial services, telecommunications, technology transformation, organisational development and operational resilience. Previously, Lucy served as Managing Director and Global Head of Firm Resilience at Morgan Stanley, where she led the firm's business continuity and operational resilience functions after serving as Global Head of Change in Technology Transformation. She was also CEO of Airtel Ghana, becoming the first Ghanaian woman to head a multinational telecommunications company, and has held leadership roles at Vodafone and Millicom International Cellular. Earlier in her career, she worked at the Royal Bank of Scotland and Ford Motor Company. Lucy is a chartered electrical and electronic engineer with a first-class honours degree from the University of East London and an MBA from INSEAD. She speaks French as a second business language. She has served on the boards of INSEAD Business School, CSquared and Margins ID Group, and previously served as Vice President of FIFA's Normalisation Committee in Ghana. She is a thought leader and international speaker focused on leadership, technology and transformation, with speaking platforms including TEDxEUSTON, the Wharton Africa Business Forum, the Stanford C. Bernstein Center for Leadership & Ethics at Columbia Business School, McGill University, INSEAD's Africa Business Forum and GSMA Mobile World Congress. In January 2020, she moderated the UK-Africa Investment Summit, and she was featured in the BBC's Power Women series. Her honours include the University of East London Alumni Change Maker Award, CIMG Marketing Woman of the Year, Telecom CEO of the Year, CSR CEO of the Year and the Corporate Leadership Award at the Ghana Legacy Awards.
